Help Center — Disco Cowboy Hat

Shipping Information

How and when we deliver your hats

Free shipping on orders over $75!

Applied automatically at checkout. No promo code needed.

Processing Times

Order Type	Processing	Notes
Standard Orders	1–2 business days	Mon–Fri, excl. holidays
Custom Hat Orders	3–5 business days	Hand-assembled in Nashville, TN
Sale / Promo Period	2–4 business days	Slight delay during high volume

Shipping Options

Standard

5–7 business days

$9.99 (Free over $75)

Expedited

2–3 business days

$14.99

Overnight

Next business day

$29.99

International Shipping

We ship to over 50 countries worldwide. International orders typically arrive within 10–21 business days depending on destination and customs processing.

⚠️ Customs & Import Duties

International customers are responsible for any customs fees, import duties, or taxes levied by their country. These charges are not included in our shipping rates and are not controlled by Disco Cowboy Hat Shop.

Order Tracking

You'll receive a tracking number by email once your order ships. You can also track your order from your account dashboard.

Track My Order Guest Tracking

Returns & Exchanges

Our 30-day hassle-free return policy

30-Day Window

Returns accepted within 30 days of delivery

Free Returns

We cover return shipping on defective items

Fast Refunds

Refunds processed within 3–5 business days

Eligible for Returns

Item received within the last 30 days
Unworn, in original condition with tags attached
In original packaging
Standard (non-customized) items
Items received damaged or defective

Not Eligible for Returns

Custom or personalized hat orders
Items that have been worn, altered, or washed
Sale items marked as "Final Sale"
Items returned after the 30-day window
Items without original packaging or tags

How to Return

1

Email us

Contact hello@discocowboyhatshops.com with your order number and reason for return.
2

Receive label

We'll send you a prepaid return label within 1 business day (defective items) or a return instructions email.
3

Pack & ship

Pack the hat securely in its original packaging and attach the return label.
4

Get refunded

Once we receive and inspect the return (1–2 days), your refund is processed within 3–5 business days.

Exchanges

We recommend returning your item for a refund and placing a new order for the replacement. This is the fastest way to get a different size or color. Return shipping is free for defective items; otherwise a $5.99 label fee applies.

Policies & Terms

Our refund, shipping, and usage policies

Refund Policy

At Disco Cowboy Hat Shop, we stand behind every hat we sell. If you're not completely satisfied with your purchase, we offer a straightforward refund policy.

Eligibility: Refunds are available within 30 days of the delivery date. Items must be unworn, in their original condition, and include all original tags and packaging.

Refund Method: All approved refunds are issued to the original payment method used at checkout. Please allow 3–5 business days for the refund to appear on your statement after we process it.

Partial Refunds: We may issue a partial refund for items that show signs of wear, missing tags, or non-original packaging, at our sole discretion.

Non-Refundable Items: Custom and personalized hat orders are final sale and cannot be refunded unless the item was received damaged or incorrect.

Sale & Clearance: Items marked "Final Sale" are not eligible for refund or exchange.

Damaged or Wrong Items: If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a free return and send a replacement or full refund at no additional cost to you.

Shipping Policy

We process and ship all orders from our Nashville, Tennessee warehouse. Orders placed before 2:00 PM CST on business days are processed the same day.

Domestic Shipping: Standard shipping (5–7 business days) is $9.99. Orders over $75 qualify for free standard shipping, applied automatically at checkout. Expedited (2–3 days, $14.99) and overnight ($29.99) options are available.

International Shipping: We ship to over 50 countries. International shipping rates are calculated at checkout based on destination and weight. Delivery typically takes 10–21 business days. Import duties and customs fees are the buyer's responsibility.

Tracking: All orders include tracking. You'll receive a shipping confirmation email with your tracking number within 24 hours of dispatch.

Shipping Delays: While we make every effort to deliver on time, we are not responsible for carrier delays, weather events, or customs processing times outside of our control.

Lost Packages: If your package is shown as delivered but you haven't received it, please check with neighbors and your local carrier first. Then contact us — we'll file a claim and work to resolve it quickly.

Terms of Service & Privacy

Terms & Conditions

Website usage and purchase terms

Privacy Policy

How we handle your data

Frequently Asked Questions

Quick answers to common questions

Orders & Checkout

You can modify or cancel your order within 1 hour of placing it by contacting us at hello@discocowboyhatshops.com. After that, your order may already be in processing and we may not be able to make changes.

Yes! Add a gift message at checkout and we'll include a hand-written note. Premium gift boxing is available for $4.99 extra.

Only one discount code can be applied per order. If you have a special situation, contact us and we'll do our best to help.

Absolutely. All payments are processed through industry-standard encrypted payment gateways. We never store your full credit card details.

Products & Sizing

Measure your head circumference with a flexible tape measure about 1 inch above your eyebrows. Our size guide on each product page maps measurements to S/M/L/XL. When in doubt, go a size up — our hats have an adjustable inner band.

Most of our hats come in sized options (S, M, L, XL). Some styles feature a universal adjustable fit. Check the individual product page for sizing details.

Yes! We offer custom embroidery and personalization on select hat styles. Visit our Custom Hats collection or email us with your idea.

Our signature disco hats feature genuine glass mirror tiles and rhinestone accents, not plastic. Each hat is hand-finished in Nashville for authentic sparkle.

Shipping & Delivery

Standard domestic orders take 1–2 business days to process plus 5–7 days shipping (7–9 days total). Expedited and overnight options are available. International orders take 10–21 business days.

Yes, we ship to over 50 countries! International shipping rates are calculated at checkout. Note that customs/import duties are the buyer's responsibility.

Once shipped, carrier delays are outside our control. If your tracking hasn't updated in 7+ days (domestic) or 21+ days (international), contact us and we'll investigate.

Yes, for standard USPS shipping. Expedited and overnight services via FedEx/UPS require a physical address.

Returns & Refunds

30 days from the date of delivery. Items must be unworn with original tags and packaging.

We cover return shipping for defective or incorrect items. For change-of-mind returns, a $5.99 return label fee is deducted from your refund.

After we receive and inspect your return (1–2 business days), refunds are processed within 3–5 business days to your original payment method.

Yes — contact us with the order number (ask the gift-giver if needed) and we'll issue store credit for the return value.

Contact Us

We typically respond within 24 hours

Email

hello@discocowboyhatshops.com

Replies within 24 hours

Phone

+1 (555) 123-4567

Mon–Fri 9am–5pm CST

Address

123 Disco Lane

Nashville, TN 37201

Before you reach out…

Check our — most questions are answered there. For order-specific questions, have your order number handy when you contact us.

How can we help you?